Help, without the maze
Let’s get you
back to it.
Product questions, installation help, bug reports, privacy requests and purchase guidance, all in one place, answered by the person who made the thing.
Which inbox?
Three ways in. One person reading.
Pick the address that fits, and your message lands in the right place first time.
Help & support
Bugs, crashes, installs, purchases, refunds, privacy requests, or anything that isn’t working the way it should.
support@pgsx.comTip: build a report below first, then send it in one click.
Say hello
General questions, ideas, kind words, or something you’d like to see from PGSX next.
hello@pgsx.comNot sure which to use? This one.
Business & press
Venue partnerships, custom eXperiences, simulation projects, press, and publishing, straight to Jacob.
jake@pgsx.com
Start here
Report a problem
Support contact: support@pgsx.com.
support@pgsx.comYour report is ready—not sent.
Read it over, then send it whenever you are ready.
Common questions
Where do I download a product or find updates?
Updates come through the store where you got the product: Steam, the App Store or wherever you bought it. Each PGSX product page links straight to the right place.
What should I include in a bug report?
The product name and version, your device and its system version, where you got it, the steps that lead to the problem, and what you expected to happen. The report builder above asks for each of these. Check screenshots for anything personal before you share them.
Does the report builder send my details to PGSX?
No. It only prepares a report on your device. You decide whether, when and how to send it.
Where do I manage purchases or subscriptions?
In the account settings of the store you bought from. That is where your receipts, billing and download history live.
Can I use a product commercially or share it?
Each product comes with its own license, shown on its store page. If you are not sure whether your use is covered, ask before you rely on it and you will get a straight answer.
Can PGSX build a custom simulation for my business?
Yes, that is what the Simulation lane is for. Start a conversation through the business contact below. Scope, timing, ownership and support are agreed in writing before any work begins.
Purchases & refunds
Refunds are handled by the store that processed your purchase, under its terms and your local consumer law. These links take you straight to the right help page.
For Gumroad or Shopify orders, start with your original receipt, which links to the seller’s own support and refund instructions.
Privacy & data requests
Privacy contact: support@pgsx.com.
Email support@pgsx.com ↗Tell us which product your request is about and what you would like done. Please never send passwords or identity documents by email.
Licenses & terms
Every PGSX release comes with its own license and purchase terms, shown on its store page and linked from its product page. They explain what you can do with the product, how updates work and how to get help.
Custom simulation projects are covered by a written agreement made before work starts, so scope, ownership and support are clear from day one.
Business, press & projects
For press coverage, venue partnerships, publishing conversations or a custom game, eXperience or simulation project, get in touch with Jacob Alan Strange directly. Messages to this address go straight to him.
Business / press contact: jake@pgsx.com.
Email jake@pgsx.com ↗Writing about Synergy Strike or Clover Knight? Ask for screenshots, release facts and the studio story, and you’ll get them straight from the source.